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Costa Cruises Details Costa Concordia Guest Reimbursement

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Costa Crociere wishes to again express its profound condolences to the families of the victims, continued sympathy to the families of the missing and deep regret and sorrow for the damages and hardship the Costa Concordia accident caused to all its guests.

Costa Crociere announced a compensation proposal for guests who have returned home after the Jan. 13 tragic Costa Concordia accident. This proposal is the result of negotiations between Costa Crociere and consumer associations protecting guests’ interests, with the support of multiple tourism and travel industry associations. In Italy, the company has already reached an agreement with the National Council of Consumers and Users, a national organization.

The families of the deceased and guests who were injured and required medical treatment on site will be covered under a separate proposal that will take into account their individual circumstances.

The compensation package for Costa Concordia guests who have returned home includes:

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  • A lump sum of 11,000 euros (US$14,458.07 at today’s exchange rate) per person as indemnification, covering all patrimonial and nonpatrimonial damages, including loss of baggage and personal effects, psychological distress and loss of enjoyment of the cruise vacation;
  • Reimbursement of the value of the cruise, including harbor taxes;
  •  Reimbursement of air and bus transfers included in the cruise package;
  • Full reimbursement of travel expenses to reach the port of embarkation and return home;
  • Reimbursement of any medical expenses resulting from the cruise;
  • Reimbursement of expenses incurred on board during the cruise.

This compensation package is higher than the current indemnification limits provided for in international conventions and laws currently in force. The 11,000 euro lump-sum payment is offered to all Costa Concordia passengers, including nonpaying children, regardless of their age.

Costa also has pledged not to deduct from this sum any amount paid by any insurance policy stipulated by guests. In addition, the company will return all goods stored in cabin safes, where retrieval is possible.

Costa Crociere also has pledged to provide a program for psychological assistance to any guests that request it. The company has further agreed to offer customers the ability to cancel any upcoming cruise booked before Jan. 13, on any of its routes, without penalty through Feb. 7, 2012.

Dedicated operation units will handle claims to ensure timely resolution. Payments will be credited by the company within seven days of receipt of the acceptance of the proposal. Guests should e-mail careteam@us.costa.it or call 954-266-5693 for assistance.

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Source: Costa Cruises

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Construction Begins on Another Carnival Corp Ship

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Carnival Corporation has officially marked the beginning of construction of the first of its seven next-generation cruise ships that will be fully powered by liquefied natural gas (LNG).

The new vessels will be the first in the cruise industry that can use LNG to generate 100 percent of their power in port, and on the open sea, which will significantly reduce exhaust emissions.  The seven ships are set to be delivered from 2018 to 2022, and will be built by Meyer Werft and Meyer Turku.  This first ship to begin construction – AIDAnova – marked the beginning of construction with a keel-laying ceremony at Seatrade Europe in Hamburg.  President and CEO of Carnival Corporation Arnold Donald, as well as representatives from three of the company’s brands and shipyard officials gave the official “full steam ahead” signal for the keel-laying.  The vessel is set to be delivered by Meyer Werft Papenburg in fall 2018.

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Following AIDAnova‘s introduction, Costa Cruises will debut the next LNG-powered ship which will debut in 2019.  The steel-cutting ceremony for that vessel will be happening within the week.  LNG-powered ships for Carnival Cruise Line and P&O Cruises will follow in 2020.  Costa and AIDA will each receive another ship in 2021, followed by an additional vessel for Carnival Cruise Line in 2022.

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Over Half of Carnival’s Ships Now Environmentally Friendly

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Carnival Corporation has announced that they’ve completed the installation and certification of Exhaust Gas Cleaning Systems on a total of 60 ships across their brands.  The company is on track to develop and deploy the systems on over 85 vessels through 2020 – greatly improving the quality of air emissions from their ships and lessening their environmental footprint.

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Announced in 2013, the company broke new ground in engineering a technology to function in the confined spaces of a cruise ship to reduce sulfur compounds and particulate matter from a ship’s engine exhaust at any operating state: at sea, during maneuvering, and in port.  It enables the company to meet international regulations and mitigate costs for low-sulfur fuel while furthering their sustainability goals.

The systems are currently installed and certified on 17 Carnival Cruise Line ships, 13 Holland America vessels, 10 Princess Cruises ships, 7 Costa ships, five AIDA Cruises vessels, 4 P&O Cruises UK ships, 3 Cunard vessels, and 1 P&O Cruises Australia ship.

The installation schedule for the remaining cruise ships will be announced in the future.

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An Industry First: Costa is Producing Cheese at Sea

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Costa Cruises has announced a new product produced right onboard a number of their ships: mozzarella cheese.

In a collaboration with Latteria del Curatino, Costa is the first cruise line in the world to serve its guests mozzarella made onboard like in a real creamery.  It’s already available on Costa Diadema and Favolosa, and will arrive on six other ships in the next few months.

“Latteria del Curatino” is an Italian brand created by two Campania-based dairy companies: Comat, an international leader in dairy plants and machines; and Podere dei Leoni creamery, a leading producer of certified quality buffalo mozzarella.

Mozzarella is made onboard using Comat’s steam and electricity powered machine.  The key ingredient is curd of cow and buffalo milk that comes from the Salerno area.  The stretched curd is produced by the machine, then rolled into a ball (mozzato) to create a traditional mozzarella, or is moulded by the cheesemakers to become buffalo mozzarella, fiordilatte, burrata, stracciata, zizzona, sfoglia, and scamorza cheese.  As well as providing guests with a fresh and yummy specialty, the new service will eliminate waste by producing only the exact quantity of cheese needed.

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photo: Costa Cruises

photo: Costa Cruises

The mozzarella and other traditional Italian cheese specialties produced onboard are the stars of the “Goccialatte” menu in the onboard pizzerias.  Some items include mozzarella rolls, beef carpaccio with a chicory salad and smoked scamorza, and Neapolitan peasant bread, porcini, fiordilatte cheese and guanciale.

Over the following months, the cheese specialties will also enrich the dishes in regional menus served in onboard restaurants.  The daily cheese production will be overseen on each ship by two cheesemakers who have attended a training course held by expert cheesemakers from Latteria del Curatino.

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