This hotel is for you if: you are seeking economy pricing, no frills and a crash pad for the night.
This hotel isn’t for you if: you’re a family, want good customer service, you’re seeking comfort and cleanliness.
I decided to take my nieces down to Orlando for New Years and drove down to Kissimmee, Florida the night before. From booking this hotel online I thought I was getting a great deal ($45), turns out the deal was too good to be true…..
I have stayed at the Masters Inn on International Drive in Orlando, Florida before. These two hotels are totally different properties.
When I got to the hotel there was pure chaos in the lobby. There was a dozen people sitting in there who were waiting for their rooms to be cleaned. I found this a little awkward since it was 7:00 pm at night and rooms weren’t done yet. We were told to come back in thirty minutes, so we went to grab a bite to eat and came back. While walking to my car I was approached by a couple to ask what the front desk told me and they were irate cause they have been waiting since check in time for a room (4 pm). One thing I do have to mention, the guy at the front desk, Bob, was great, calm and collective. If it wasn’t for him it would have been out of control.
Upon returning, there was still about six people waiting for their rooms. In fact, this Asian family booked four rooms and only three were ready. The guy behind the front desk said “three out of four rooms isn’t bad.” Which I agree, at the rate there were going …… it wasn’t!
I was up next, I told him I am returning to check on my room to which I was told it was ready. Fair enough. I checked in, gave my credit card, drivers license, etc… and was on my way to my room. After getting to the room, we brought all of our stuff to the second floor (no elevator) to find the key card didn’t work. Malfunctions like that happen so I went back to the front desk and asked to reactivate my key. Went back to my room and the key still didn’t work. Went back down, got the same song and dance. The third time was very aggravating and they sent the maintenance man up with me. Turns out the battery was dead in my door. The contraption that operates the electrical lock apparently has three double “A” batteries in it.
Once we finally got into the room it was very basic and full of problems
• When the in room refridge turned on it drained the power from the room
• There was no toilet paper
• The beds were like sleeping on plywood
• The advertised WiFi was ONLY available in the lobby
• Bathroom water pressure was merely a drizzle
• Scum on the bathroom floor
• When you plugged a hair dryer or laptop in the electrical plug, it drained the room power.
The next morning we got up early and started getting ready to head to the theme park. I went down and checked out the continental breakfast which was a three types of muffins and a juice machine (barely).
In all my years of traveling, I have never stayed at a hotel that was so poorly represented but it goes to show that you really go get what you pay for.
This hotel needs renovation to get customers to come back. I refuse to say ‘don’t stay there’, but do your homework.