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Royal Caribbean attempts to make right with stranded passengers

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A story that garnered attention from national media, radio, to blogs is now ending on a different note. Last week we reported about Royal Caribbean stranding 145-passengers at the San Juan cruise terminal because Hurricane Irene was racing towards the island, forcing the port’s closure. When this happened, Royal Caribbean, offered to fly those passengers who purchased airfare with them to the next port and provide hotel accommodations. If they bought air on their own, which most passengers did, they were stuck, having to flip the bill on their own.

Spokeswoman for Royal Caribbean, Cynthia Martinez, told us, “As a gesture of goodwill, and in recognition of the time they missed onboard Serenade of the Seas, Royal Caribbean provided each guest who was not able to arrive to the ship before it departed San Juan but met the ship later, with a future cruise certificate for 30% of the cruise fare paid for their sailing.”

For the passengers who did not purchase airfare through the company or couldn’t afford to fly to fly to the next port , Royal Caribbean is going to attempt to make-right with them too. Though the details are vague, they did tell us this, “We are in the process of contacting those guests who were not able to sail with us at all to inform them of their compensation, and would prefer that the impacted guests learn of the amount directly from the line before it is disclosed publicly.”

“We are compensating these passengers because we understand that this was an unusual situation, and we want to provide our guests with another opportunity to sail with Royal Caribbean International in the near future,” Martinez said.

In a similar story, Carnival Cruise Lines, had the same event happen with one of their sailings on the very same day but in return, flew passengers to the next port of call and provided hotel, regardless if the airfare was booked through the cruise line.

Royal Caribbean’s 2,490-passenger Serenade of the Seas sails weekly Southern Caribbean sailings out of San Juan, Puerto Rico.

What do you think of the compensation by Royal Caribbean? Share your thoughts.

Photo credit: Creative Commons Jemingway3

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