A water leak caused flooding on an MSC Cruises ship with impacted guests offered compensation. It happened aboard MSC Seaview during a South American cruise last week.
The cruise line worked to fix the leak, apologized and compensated guests. Video footage obtained and posted online by a Brazilian news outlet showed standing water in a corridor with guests walking barefoot. The cruise line said water entered a “number of guest cabins” but hasn’t disclosed exactly how many.
MSC said a fault in a water line caused the flooding.
MSC Issues Apology, Compensates Affected Guests
“We are sorry for the inconvenience caused to our guests as a result of a leak on the ship. A fault was detected in a water line and unfortunately this resulted in water entering a number of guest cabins and the public corridor.”
“The fault was quickly isolated and resolved by our technical teams and all affected cabins were deep cleaned.”
The company said the flooding posed “no risk to guest safety” and all impacted guests were informed as soon as possible. “We offered a range of compensation offers depending on the degree to which guests were affected, including upgraded cabins and full refunds.”
MSC also offered onboard credit of up to $150.
Another Brazilian news outlet reported around 40 staterooms were affected. Guests were temporarily moved to public areas while inspections and repairs were completed and staterooms were given time to dry out. This reportedly took several hours.
The incident happened two days into a week-long cruise which departed Santos, Brazil and ended this weekend. During a subsequent port call in Maceio, the ship was checked by port authority inspectors and cleared to continue sailing.
During the repairs the ship continued its voyage and there was no interruption to onboard services.
