Princess Cruises has shared a new update about the technical issues aboard Regal Princess, which have led to the cancellation of the last three scheduled sailings.
The line confirmed in a statement that the ship will finally depart from Galveston as scheduled for its next cruise on November 17.
The Last Three Sailings Have Been Canceled
Princess says repairs have now been completed. Work was required to fix “power generator issues” which forced the line to cancel sailings on October 27, November 3 and November 10.
“Our team has worked diligently to ensure Regal Princess is fully operational and ready to deliver a safe, comfortable, and enjoyable cruise experience,” the cruise line said. “We look forward to welcoming guests aboard and appreciate their patience and understanding as we resolved these technical matters.”
Ship Experienced Engine Room Fire Last Month
A reported engine fire triggered the issues during its transatlantic voyage from Southampton last month. Princess has further updated booked passengers and their travel advisors: “Regal Princess is now fully operational, and we are ready to sail.”
Following the first two cancellations, the cruise line initially said the November 10 sailing would advance. However, the second generator had a technical failure, causing the late cancellation of the November 10 sailing.
“This new and unforeseen development means additional time out of service is needed to ensure the ship is fully operational and safe,” Princess said last week. “We understand how disappointing this is for our guests and are truly sorry for the disruption to their plans.”
Following canceling the first two sailings on October 27 and November 3, Princess doubled the Future Cruise Credit (FCC) offered to impacted guests from 25% to 50% of the base cruise fare. This was in part due to the response to guests’ feedback over costs incurred due to the short notice of the cancellations.
The week-long Caribbean sailing departing November 17 will call at Costa Maya, Roatan, Honduras, and Cozumel before returning to Galveston on November 24. The ship will homeport in Texas until April before returning across the Atlantic to Southampton, England, for a summer season in Europe.
