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Cruise Line Apologizes For Payment Errors

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We’re always saying that cruises are a great bang for your buck. But are they still as good a deal if you wind up paying twice? Probably not… and that’s exactly what’s happened to some cruisers who recently returned from their vacations to find that they’d been charged twice for their trip.

What They’re Saying

We’ve all had the experience of going to guest relations on the final night of the cruise to complain about having been charged for something erroneously. Royal Caribbean has gained something of a reputation on Cruise Critic message boards, where posters routinely complain about being charged for bottles of water they didn’t actually drink. But imagine finding out, as numerous Cunard Line guests did this weekend, that rather than being asked to pay for a mini-bar raid which may or may not have happened, you’re being charged for a trip you already paid for.

“We are aware there has been an error within our payment system this morning where balances have been recharged and are showing as ‘pending’ on the statements of a number of guests,” Cunard said in a statement to their various travel partners. “We would like to sincerely [apologize] and reassure our guests that we are working as fast as possible on a resolution. We will issue an update as soon as we possibly can.”

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Photo: Cunard Agent Sales Twitter

It appears some passengers have been contacted via email by their booking agents with regards to the situation. Understandably concerned that a letter regarding payments might be a phishing effort, the son of one passenger reached out to Cunard via Twitter to find out if the message was, in fact, from the cruise line. “We can confirm,” Cunard responded via the social media site, “that this communication is genuine.”

What You Should Do

Obviously, it is always important to check your final statements carefully for discrepancies. In this case, passengers who are booked on Cunard may want to keep a close eye on the credit cards they used to pay for their present or future trips until more information becomes available about the situation. No word yet as to whether passengers on affiliated lines such as Carnival, Princess, or Seabourn have been impacted.

Photo: Cunard

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June Special: Kids Sail Free to the Bahamas

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With summer around the corner, Bahamas Paradise Cruise Line has a special deal for families traveling with kids. Valid for all June cruises, those 16 and under will sail free if they’re staying in the same stateroom with two paying parents.

With the school year wrapping up and Father’s Day on June 17, it’s the perfect time for a quick escape to the Bahamas. Both of the line’s ships, Grand Classica and Grand Celebration offer a number of activities for guests on their way to the island. There are youth clubs divided by age, swimming pools, multiple dining options, a mini movie theater, mini rock climbing wall, a ball pit, and more.

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There’s also a number of shore excursions that families can take part in once they arrive, including snorkeling, a beach day, cruising the beach in an open-top Jeep, swimming with dolphins, parasailing, kayaking, glass-bottom boat tours, and more.

For more information, visit bahamasparadisecruiseline.com.

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Miami Dolphins Cheerleaders Take Annual Photos on Cruise Ship

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The Miami Dolphins Cheerleaders have officially wrapped up their 2018 annual photo shoot, and this year a Miami-based cruise ship was the backdrop.

Over 20 of the cheerleaders sailed to the sunny Caribbean this month aboard MSC Cruises’ MSC Seaside, donning a number of clothing styles for the photos while capturing the ship’s iconic design. The Miami Dolphins Cheerleaders Annual is set to be released at the Miami Dolphins Cheerleaders Fashion Show this fall.

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The cheerleaders also took part in photo shoot in ports along the way, including St. Maarten, San Juan, and Nassau. During the voyage, the cheerleaders engaged with guests throughout the cruise during a variety of activities, including at the sail away party, hosting youth cheer clinics, posing for photo ops, and doing special performances to entertain guests. To kick off the cruise, they provided a warm Miami Dolphins welcome by taking over the terminal with mascot “TD” to cheer guests into their vacation.

The annual photoshoot onboard MSC Seaside came on the heels of the Dolphins’ first ever Fan Cruise onboard the same ship in March. The voyage included football legend guests of honor including Kim Bokamper, Terry Kirby, Sam Madison, Nat Moore, Joe Rose and Patrick Surtain, for a week of themed activities. The team will be hosting their second cruise in 2019.

The Miami Dolphins and MSC Cruises are in the midst of a three-year partnership, which resulted in the Fan Cruise. It will be hosted annually over the next three years.

Photos: Miami Dolphins

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Carnival Horizon Makes Inaugural Call in Canadian Port

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Carnival Cruise Line’s brand new Vista-class ship Carnival Horizon made her first-ever call in Halifax, Nova Scotia yesterday.

The day was a welcome change for cruise passengers; it was the first port stop after six days at sea crossing the Atlantic Ocean from the Mediterranean. Ship officers as well as local officials held a traditional plaque ceremony in the Library onboard, where a plaque was given to the ship by the Port of Halifax and other tokens were exchanged, including a model of the ship given to the port by Carnival Cruise Line.

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Carnival Horizon is the sister-ship to Carnival Vista, which pioneered a number of new concepts for Carnival including the SkyRide bicycling attraction and the Dreamscape LED sculpture in the atrium. Some of Horizon’s unique new features include a sit-down barbecue smokehouse and brewery as well as a Cat in the Hat themed WaterWorks water park.

Click here for a video of the ship headed into the Port of Halifax.

Click here for our article on all of the free food found aboard Carnival Horizon.

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