Connect with us

Cruise News

UPDATE: Elderly Couple Left Behind Gets “Dream Trip”



What was supposed to be a last hurrah for an elderly couple with health issues instead turned into a nightmare when they say they were “abandoned” by Norwegian Cruise Line following a snafu regarding their passports. As a result, they were left stranded far from home only days before Christmas. But the story does have a happy ending, as Sunday afternoon saw Norwegian changing its stance thanks in part to public outcry on behalf of the pair.

How They Got Left Behind

We’ve all heard horror stories about people left behind because they arrive at the gate late, especially when passengers linger too long in a port they are visiting. But for Bernie and Dolly Wax, their vacation hadn’t even begun yet when they found things going south. Having flown to Los Angeles in order to enjoy a 7-day cruise aboard the Norwegian Star, the couple told the Boston Globe that their plans hit a snag when, asked at check-in for their passports, they admitted their documents were in their luggage… which they’d handed over to a porter an hour earlier.

Thinking there was plenty of time, the couple took a seat after being told their luggage would be found, passports removed and then their check-in could continue. Instead, the ship sailed without them and a rep from Norwegian Cruise Line presented them with a form letter addressed to “Dear Valued Guest.”

The letter went on to inform the Waxes that they would be unable to board the ship without proper documentation. It suggested they call the customer relations department if they had “any questions or concerns.”

“We Felt Abandoned!”

norwegian cruise line

The letter didn’t offer any other advice as to how the couple might reclaim their luggage or deal with the fact that they were now stranded far from home without any of their personal belongings. “We felt abandoned, Mr. Wax told the newspaper. “Norwegian was totally without sympathy. Here we were, an elderly couple, 3,000 miles away from home, no clothing, no medicines, no nothing. And they just walked away without a word.”

Sponsored Link

Read More: 5 First Impressions of Norwegian Star

Mr. Wax acknowledges that having cruised before, he and his wife should have known better than to leave their passports in their luggage. But the ninety-year-old says that when they arrived at the port, things were somewhat chaotic and baggage handlers essentially whisked their luggage away before he and his wife could remember that their granddaughter had tucked the passports into an easily-accessible pocket on the front of the luggage. In retrospect, Wax asked, “How could I have been so stupid?”

Things only got worse when Wax and his wife tried calling the cruise line’s customer service line, which was closed for three days due to the Christmas holiday. Fortunately, their granddaughter lived in the area and was able to not only host them for a week, but show them around the town while they waited for the Norwegian Star — and their luggage — to return.

One Final Blow

Trying hard to make the best of the situation, the Waxes awaited the return of their luggage, which they were told would be delivered to their granddaughter’s home on December 30, the day after the ship returned to port. When the luggage didn’t arrive, Wax called to find out what was going on… and says that not only had he been given bad information, but he wound up on the receiving end of a tongue lashing. “She just flew off the handle,” he says of the Norwegian operator, “berating me for not realizing how hard she was working.”

The luggage finally surfaced on January 2nd, but the couple’s requests for a refund were unanswered. When the Boston Globe’s Sean P. Murphy reached out on behalf of the pair, they at last received a response… which, quoted the company’s policy regarding guests not being entitled to a refund if they are denied boarding due to lack of proper documentation. “It would be inconsistent for us to make exceptions to our cancellation polices for some guests,” the letter read, “while many others in similar situations have accepted these terms.”

A Happy Ending At Last

By Sunday afternoon, the original Boston Globe article had generated quite a bit of comments from people taking the cruise line to task. Finally, Norwegian saw the error of their ways, saying in an E-mail to the newspaper that in the case of the Waxes, “we did not deliver as we should have, and their needs were not handled appropriately.”

Better still, Norwegian set out to make things right by providing the couple “with a full refund for their cruise. In addition, as a gesture of our sincerest apologies, we would like to invite them to experience their dream vacation with a complimentary cruise” on a sailing of their choice.

Continue Reading

Cruise News

Princess Cruises To Add Caribbean-Inspired Onboard Activities



Photo by Princess Cruises

Beginning this summer, Princess Cruises guests sailing in the Caribbean will experience a new immersive experience with the “Rhythm of the Caribbean,” offering an authentic dive into island life.

Guests will also be able to take advantage of insider tips on must-do excursions at each port, dance beneath the stars to vibrant Caribbean rhythms, and immerse themselves in one-of-a-kind cultural activities. “Rhythms of the Caribbean” launches aboard Caribbean Princess in May 2018, and is scheduled to roll out on additional ships for the upcoming fall/winter season.

Food & Drink

There will be a wide range of dishes available onboard that offer a diverse fusion of flavors drawn from the Caribbean’s coasts. Some options will include Jamaican jerk chicken, red snapper, creole black mussels, Puerto Rican mofongo, and pineapple crème brûlée.

Princess is planning to combine the history of the region with locally-inspired ingredients for delicious Caribbean cocktails. Examples include rum punch, colorful coladas, mojitos, tropical coolers, and even a regional rum tasting.

Sponsored Link

Other Fun Offerings

  • Caribbean Festival – Presented in association with Princess’ “Festivals of the World,” the spirit of the Caribbean will come to life onboard as guests celebrate local culture with themed parties, activities, and lively musical performances.
  • Parrots in the Piazza – Meet local parrots and macaws up close in the ships atrium while learning fun facts about their habits and habitat.
  • Party Like a Local – Sail away with a high-energy party hosted on the lido deck, complete with live music, performers, and refreshing cocktails. When the sun sets, spend the night dancing under the stars at the Terrace Pool Gold Party, inspired by the tales of treasure-laden pirate ships and sunken gold.
  • Indoor Planetarium Experience – Princess Cruises and Discovery at Sea will invite travelers on a voyage to the stars. Venture into the night sky and view the moon, constellations, planets, and spectacular galaxies.
  • Stories from Deep Sea Explorers – Meet real-life treasure and shipwreck hunters as they share first-hand tales of their adventures exploring the Caribbean by boat, investigating legends of lost treasure and recovery operations. Guests will also have the opportunity to gain a greater understanding about the apex predators of the sea during an onboard encounter from a real-life shark diver, Martin Graff (on select sailings).
  • Pirate-Themed Activities – Young landlubbers will enjoy swashbuckling’ fun as they learn how to talk like a pirate, dress like a pirate, and even dance like a pirate during a themed party for the whole family.

Princess Cruises sails year-round to the Caribbean, with a variety of cruises from Fort Lauderdale. For more information about the “Rhythm of the Caribbean,” click here.

Continue Reading

Cruise News

Royal Caribbean Takes Delivery of World’s Largest Cruise Ship



Royal Caribbean takes delivery of Symphony of the Seas

Royal Caribbean International has officially taken delivery of their newest mega ship, Symphony of the Seas. The line honored the instrumental project team during the delivery event at STX France shipyard today.

President and CEO of Royal Caribbean International Michael Bayley, Chairman and CEO of Royal Caribbean Cruises Richard Fain, and General Manager of STX France Laurent Castaing led the traditional flag-changing ceremony. This symbolized the ship’s official delivery from the shipbuilder to Royal Caribbean. The maritime ritual was followed by a celebration of the crew whose hard work came together to create the world’s largest cruise ship.

L-R – Jean-Yves Jaouen, (CEO STX France) Laurent Castaing (General Manager STX France) Harri Kulovaara, (executive vice president, Maritime Newbuilding) Captain Rob Hempstead, Richard Fain (Chairman and CEO Royal Caribbean Cruises LTD) Michael Bayley (President and CEO Royal Caribbean International)

The 25th ship in Royal’s fleet, Symphony of the Seas is 228,081 gross tons and 1,188 feet long. She will hold 5,518 guests at double occupancy in 2,759 cabins, including 28 additional balcony rooms overlooking the ocean or Boardwalk neighborhood. The Oasis-class ship follows the trail of her sisters, with seven distinct neighborhoods and the tallest slide at sea.

Culinary Adventures

Hooked Seafood – This upscale eatery at the top of the world’s largest cruise ship in the Solarium service up New England-inspired seafood and unparalleled ocean views. The menu offers classic coastal favorites like lobster rolls, crab claws, a signature fish sandwich, and a raw bar.

Rendering of Hooked Seafood

Playmakers Sports Bar & Arcade – Stretching the length of a reimagined Boardwalk, the whole family can watch the home team play across 31 big-screen TVs both day and night. The arcade is packed with over 20 games, and the menu of classic American bar food features wings, burgers, popcorn shrimp, sundaes, craft beers, cocktails, and more.

Sponsored Link

El Loco Fresh – Made-to-order tacos and burritos wrapped with fresh tortillas are among the Mexican street food favorites that can be found at El Loco Fresh, made for guests that want to grab it and go.

Sugar Beach – The signature candy and ice cream shop is the sweet spot on the Boardwalk, with over 100 types of candies, a variety of ice cream flavors, and even DIY activities for aspiring culinary artists.

New Ways to Play

Royal Caribbean’s first glow-in-the-dark laser tag game – Battle for Planet Z – brings two teams of eight head-to-head in an intergalactic adventure to determine who will claim the last planet in the galaxy. Escape the Rubicon is a custom-built escape room designed to feel like a submarine. Guests must team up and race against the clock to solve a collection of puzzles before time runs out.

Family Accommodations

Rendering of the Ultimate Family Suite

The Ultimate Family Suite is a two-level, 1,346-square foot suite on the ship filled with awesome thrills for the whole family – without ever having to leave their room. Features include an in-room slide, a private cinema with 85-inch HDTV, a floor-to-ceiling LEGO wall, a 212-square-foot balcony complete with a ping-pong table, and a full-size whirlpool. The ship’s most exciting suite also includes the services of a Royal Genie, who will be available to cater to the guests’ every whim.

Itinerary Details

Symphony of the Seas will welcome her first guests on March 31 for a one-time-only, 5-night preview sailing that calls in Naples and Rome, Italy.

The vessel’s maiden 7-night Mediterranean voyage will depart Saturday, April 7 from Barcelona, Spain, where the ship will come to life thanks to the 2,200 international crew members who represent 77 countries around the world. Symphony will homeport in Barcelona for the summer, visiting Palma de Mallorca, Spain; Provence, France; and Florence/Pisa, Rome, and Naples, Italy. Beginning November 10, the ship will begin sailing from her year-round homeport of Miami, Florida to the eastern and western Caribbean.

For more details on Symphony of the Seas, click here.

Photos and Renderings: Royal Caribbean International

Continue Reading

Carnival Cruise Line

Guy Fieri BBQ Prices on Carnival Horizon



Attention, foodies: Carnival Cruise Line has detailed the menu and the prices of Celebrity Chef Guy Fieri’s Pig and Anchor Smokehouse and Brewhouse onboard Carnival Horizon. Located on deck five, the venue will be complimentary for guests during the day, with a la carte pricing in effect at night. The menu will include appetizers, real pit BBQ and desserts, with a selection of craft beers — brewed on board — available as well.

So What’s On The Menu?

Pig and Anchor BBQ

Pig and Anchor indoor rendering via Carnival.

Appetizers (all $4 each)

  • Trash Can Nachos: Pulled pork on house-made tortilla chips, Bourbon Brown Sugar BBQ sauce, pico de gallo, jalapeno, black beans and super melty cheese
  • Ain’t No Thing But a Chicken Wing: Slowly smoke and fried, dry rubbed and tossed in your choice of Spicy Sriracha BBQ, Honey BBQ, Bourbon Brown Sugar BBQ
  • Smoked Sausage and Cheese: house-made smoked pork belly and veal sausage, cheddar, pepper-jack cheese, pickles, pepperoncini, pickled onions, bread & butter pickles, crispy flatbread strips
  • Dragon Chili Cheese Fries: Smoked beef brisket, pork sausage, crispy hand-cut fries, cheddar, green onions, bacon and sour cream

From The Smokehouse (all items $8 each, served with coleslaw, sweet pickle, golden honey cornbread or Texas Toast)

Carnival Magic

Pig and Anchor BBQ will be complimentary during lunch.

  • Blue Ribbon Chicken: This exclusive dry-rub chicken with bourbon smoked paprika, chipotle habaneros, and muscovado sugar, smoked over hickory and grilled.
  • Championship Pulled Pork: Hickory smoked with brown sugar, paprika, garlic and cumin rub, Carolina style
  • 18-Hour Beef Brisket: Cooked in a custom smoker for 18 hours
  • Cedar Plank Salmon: Cedar smoked with jalapeno and apricot glaze

The Whole Smoker ($16) 

  • This big-enough-for-two meal includes chicken, beef, brisket, pulled pork, house smoked sausage, and baby back ribs

The Pig and Anchor Melt ($6)

  • Pulled pork, sliced brisket, double pork belly bacon, smoked gouda, cheddar, homemade pickles, and donkey sauce

Flatbreads ($6)

Sponsored Link
  • BBQ Chicken Ranch: Pickled onions, roasted peppers, charred tomato, ranch dressing, and pulled smoked BBQ chicken
  • The Pig Pie: Pulled pork, caramelized onions, roasted peppers, cheddar, and jalapenos

Outside rending of the Pig and Anchor Smokehouse Brewhouse. Photo: Carnival

From The Pit Master 

Baby Back Ribs: Memphis style, marinated for nine hours and slow smoked

  • Half Rack: $8
  • Full Rack: $12

Prime Time Prime Rib: Guy’s blue ribbon rubbed prime rib

  • Half pound: $10
  • Full pound: $18

Side Dishes ($2 each)

  • Mac Daddy Mac and Cheese
  • Beer Braised Cowboy Punto Peans
  • Sweet Potato Bourbon Mash
  • Buttermilk Broccoli Salad, Bacon, and Almonds
  • Mashed Potato, Red Eye Gravy and Burnt Ends
  • French Fries

Desserts ($3 each)

  • Pecan Pie with bourbon syrup and orange potpourri
  • Apple Cobbler topped with cinnamon sugar in an almond crust
  • Banana Cream Pie topped with chantilly cream

Parched Pig Brews ($5.75 each)

Photo: Carnival

  • Parched Pig Smoked Porter: A full-flavor, robust beer. Brewed with roasted grain and malts smoked in our wood smokers onboard
  • Parched Pig Smokehouse Ale: Refreshing and fruity with mild spice character. The complex beer with a dry finish is perfect for a hot summer day

Continue Reading

Sponsored Link


Sponsored Link

Stay in the Know with Cruise Radio

Send this to a friend

Hi, this may be of interest to you: UPDATE: Elderly Couple Left Behind Gets "Dream Trip". This is the link: