Connect with us

Cruise News

UPDATE: Elderly Couple Left Behind Gets “Dream Trip”

Published

on

What was supposed to be a last hurrah for an elderly couple with health issues instead turned into a nightmare when they say they were “abandoned” by Norwegian Cruise Line following a snafu regarding their passports. As a result, they were left stranded far from home only days before Christmas. But the story does have a happy ending, as Sunday afternoon saw Norwegian changing its stance thanks in part to public outcry on behalf of the pair.

How They Got Left Behind

We’ve all heard horror stories about people left behind because they arrive at the gate late, especially when passengers linger too long in a port they are visiting. But for Bernie and Dolly Wax, their vacation hadn’t even begun yet when they found things going south. Having flown to Los Angeles in order to enjoy a 7-day cruise aboard the Norwegian Star, the couple told the Boston Globe that their plans hit a snag when, asked at check-in for their passports, they admitted their documents were in their luggage… which they’d handed over to a porter an hour earlier.

Thinking there was plenty of time, the couple took a seat after being told their luggage would be found, passports removed and then their check-in could continue. Instead, the ship sailed without them and a rep from Norwegian Cruise Line presented them with a form letter addressed to “Dear Valued Guest.”

The letter went on to inform the Waxes that they would be unable to board the ship without proper documentation. It suggested they call the customer relations department if they had “any questions or concerns.”

“We Felt Abandoned!”

norwegian cruise line

The letter didn’t offer any other advice as to how the couple might reclaim their luggage or deal with the fact that they were now stranded far from home without any of their personal belongings. “We felt abandoned, Mr. Wax told the newspaper. “Norwegian was totally without sympathy. Here we were, an elderly couple, 3,000 miles away from home, no clothing, no medicines, no nothing. And they just walked away without a word.”

Sponsored Link

Read More: 5 First Impressions of Norwegian Star

Mr. Wax acknowledges that having cruised before, he and his wife should have known better than to leave their passports in their luggage. But the ninety-year-old says that when they arrived at the port, things were somewhat chaotic and baggage handlers essentially whisked their luggage away before he and his wife could remember that their granddaughter had tucked the passports into an easily-accessible pocket on the front of the luggage. In retrospect, Wax asked, “How could I have been so stupid?”

Things only got worse when Wax and his wife tried calling the cruise line’s customer service line, which was closed for three days due to the Christmas holiday. Fortunately, their granddaughter lived in the area and was able to not only host them for a week, but show them around the town while they waited for the Norwegian Star — and their luggage — to return.

One Final Blow

Trying hard to make the best of the situation, the Waxes awaited the return of their luggage, which they were told would be delivered to their granddaughter’s home on December 30, the day after the ship returned to port. When the luggage didn’t arrive, Wax called to find out what was going on… and says that not only had he been given bad information, but he wound up on the receiving end of a tongue lashing. “She just flew off the handle,” he says of the Norwegian operator, “berating me for not realizing how hard she was working.”

The luggage finally surfaced on January 2nd, but the couple’s requests for a refund were unanswered. When the Boston Globe’s Sean P. Murphy reached out on behalf of the pair, they at last received a response… which, quoted the company’s policy regarding guests not being entitled to a refund if they are denied boarding due to lack of proper documentation. “It would be inconsistent for us to make exceptions to our cancellation polices for some guests,” the letter read, “while many others in similar situations have accepted these terms.”

A Happy Ending At Last

By Sunday afternoon, the original Boston Globe article had generated quite a bit of comments from people taking the cruise line to task. Finally, Norwegian saw the error of their ways, saying in an E-mail to the newspaper that in the case of the Waxes, “we did not deliver as we should have, and their needs were not handled appropriately.”

Better still, Norwegian set out to make things right by providing the couple “with a full refund for their cruise. In addition, as a gesture of our sincerest apologies, we would like to invite them to experience their dream vacation with a complimentary cruise” on a sailing of their choice.

Advertisement

Cruise News

June Special: Kids Sail Free to the Bahamas

Published

on

With summer around the corner, Bahamas Paradise Cruise Line has a special deal for families traveling with kids. Valid for all June cruises, those 16 and under will sail free if they’re staying in the same stateroom with two paying parents.

With the school year wrapping up and Father’s Day on June 17, it’s the perfect time for a quick escape to the Bahamas. Both of the line’s ships, Grand Classica and Grand Celebration offer a number of activities for guests on their way to the island. There are youth clubs divided by age, swimming pools, multiple dining options, a mini movie theater, mini rock climbing wall, a ball pit, and more.

Sponsored Link

There’s also a number of shore excursions that families can take part in once they arrive, including snorkeling, a beach day, cruising the beach in an open-top Jeep, swimming with dolphins, parasailing, kayaking, glass-bottom boat tours, and more.

For more information, visit bahamasparadisecruiseline.com.

Continue Reading

Cruise News

Miami Dolphins Cheerleaders Take Annual Photos on Cruise Ship

Published

on

The Miami Dolphins Cheerleaders have officially wrapped up their 2018 annual photo shoot, and this year a Miami-based cruise ship was the backdrop.

Over 20 of the cheerleaders sailed to the sunny Caribbean this month aboard MSC Cruises’ MSC Seaside, donning a number of clothing styles for the photos while capturing the ship’s iconic design. The Miami Dolphins Cheerleaders Annual is set to be released at the Miami Dolphins Cheerleaders Fashion Show this fall.

Sponsored Link

The cheerleaders also took part in photo shoot in ports along the way, including St. Maarten, San Juan, and Nassau. During the voyage, the cheerleaders engaged with guests throughout the cruise during a variety of activities, including at the sail away party, hosting youth cheer clinics, posing for photo ops, and doing special performances to entertain guests. To kick off the cruise, they provided a warm Miami Dolphins welcome by taking over the terminal with mascot “TD” to cheer guests into their vacation.

The annual photoshoot onboard MSC Seaside came on the heels of the Dolphins’ first ever Fan Cruise onboard the same ship in March. The voyage included football legend guests of honor including Kim Bokamper, Terry Kirby, Sam Madison, Nat Moore, Joe Rose and Patrick Surtain, for a week of themed activities. The team will be hosting their second cruise in 2019.

The Miami Dolphins and MSC Cruises are in the midst of a three-year partnership, which resulted in the Fan Cruise. It will be hosted annually over the next three years.

Photos: Miami Dolphins

Continue Reading

Carnival Cruise Line

Carnival Horizon Makes Inaugural Call in Canadian Port

Published

on

Carnival Cruise Line’s brand new Vista-class ship Carnival Horizon made her first-ever call in Halifax, Nova Scotia yesterday.

The day was a welcome change for cruise passengers; it was the first port stop after six days at sea crossing the Atlantic Ocean from the Mediterranean. Ship officers as well as local officials held a traditional plaque ceremony in the Library onboard, where a plaque was given to the ship by the Port of Halifax and other tokens were exchanged, including a model of the ship given to the port by Carnival Cruise Line.

Sponsored Link

Carnival Horizon is the sister-ship to Carnival Vista, which pioneered a number of new concepts for Carnival including the SkyRide bicycling attraction and the Dreamscape LED sculpture in the atrium. Some of Horizon’s unique new features include a sit-down barbecue smokehouse and brewery as well as a Cat in the Hat themed WaterWorks water park.

Click here for a video of the ship headed into the Port of Halifax.

Click here for our article on all of the free food found aboard Carnival Horizon.

Continue Reading

Sponsored Link

ads

Sponsored Link

Stay in the Know with Cruise Radio

Send this to a friend

Hi, this may be of interest to you: UPDATE: Elderly Couple Left Behind Gets "Dream Trip". This is the link: https://cruiseradio.net/elderly-couple-left-behind-wants-cruise-refund/