Saying that “there are two sides to every story,” Carnival Cruise Line has responded to accusations made by guests who claim they were not only stuck in an elevator aboard the Carnival Inspiration but that they were disrespected by the crew.
What The Passengers Claim Happened
A posting on the Facebook page of Jacob Burrola read, “Carnival Cruise Elevator Line snaps while crew members mock passengers and take video, meanwhile passenger faints inside. Crew tells passengers another 45 minutes won’t kill anyone after being stuck for over an hour with sick passengers on board.”
Later, the passengers in question were reportedly given a letter, signed by Capt. Crescenzo Palomba, stating that “you will be disembarked from the vessel and not be permitted to sail onboard any Carnival Cruise Line vessel in the future. This decision was based on your actions on the current cruise, which was a violation of the ship rules, interfered with the safety and/or enjoyment of other guests on the ship or caused harm to Carnival. Your attempt to book a future cruise will result in cancellation and a possible loss of deposit monies.”
The letter concluded, “You will be responsible for all travel expenses incurred and an invoice will be sent to your home address for payment.”
In a response to his initial posting, Burrola wrote, “We did nothing wrong other than not sign their waiver for release of liability. We didn’t even know that we were banned until the final departing day when we walked off the ship.”
Carnival’s Response To The Claims
And the letter banning the passengers from future Carnival sailings? “Given the extensive damage they caused to the elevator and their behavior towards both other guests and crew we decided it was best for this group to find another cruise line to sail.”
- Final Countdown: Will The CDC Lift The Ban On Cruise Ships?
- Alaska Inside Passage Cruises: What You Need to Know
- The Path To Reopening, Will Americans Cruise Next?
- Norwegian Cruise Line Releases 2023 Itineraries, Latitudes Offer
- Royal Caribbean Modifies 5 Cruise Ship Deployments For 2021
- Carnival Offers First Look at New Mega Ship Atrium [Photos]
- Do I Need A Passport To Cruise?
- When is the Best Time To Cruise Alaska?
- What Cruisers Need to Know About Masks, Excursions, More
- Princess Cruises Sells Two Cruise Ships
CRUISE NEWS3 days ago
Carnival Offers First Look at New Mega Ship Atrium [Photos]
EDITORIAL2 days ago
The Path To Reopening, Will Americans Cruise Next?
CRUISE NEWS4 days ago
What Cruisers Need to Know About Masks, Excursions, More
CRUISE NEWS2 days ago
Royal Caribbean Modifies 5 Cruise Ship Deployments For 2021