Carnival Cruise Line is now detailing the compensation passengers will receive during their cancelled cruises.
Friday evening, it was announced that the company would be suspending all sailings until April 9, with the intention of resuming operations on Friday, April 10.
A letter from Carnival President Christine Duffy offered more details, including how impacted passengers would be compensated. “We are sorry to share the news that Carnival Cruise Line is temporarily pausing service, effective with all sailings departing Saturday, March 14 through April 9, 2020 across its fleet of North America based ships,” she said. “We will resume service on April 10, 2020.”
READ MORE: Carnival Cruise Line Temporarily Cancels SailingsÂ
The letter went on to say, “As you know COVID-19 has now turned into a global pandemic. Carnival has responded by implementing higher levels of screening, monitoring, and sanitation protocols to protect the health and safety of our guests, crew, and communities we serve. We have had no diagnosed cases linked to our operations and we are committed to continuing to do our part to support public officials in their efforts to manage and contain this unprecedented public health situation.”
Guests will have two options when it comes to their cancelled Carnival cruise.
What Cancelled Carnival Cruise Guests Will Receive
Cruises six or more daysÂ
- Option 1: Passengers can receive a 100 percent future cruise credit, plus $600 on board credit per stateroom to be used on their next cruise.
- Option 2: Guests who opt not to take a future cruise credit can receive a 100 percent refund.
Cruises five days or lessÂ
- Option 1: Passengers can receive a 100 percent future cruise credit, plus $300 on board credit per stateroom to be used on their next cruise.
- Option 2: Guests who opt not to take a future cruise credit can receive a 100 percent refund.
The cruise line made it clear that no matter which option is chosen, taxes, fees and port expenses, vacation protection, pre-paid gratuities, pre-purchased shore excursions, beverage packages, Wi-Fi packages and Fun Shop purchases will be automatically refunded to the original form of payment.
Guests are being asked to complete this form so that Carnival knows how they would like to proceed.
Carnival also indicated that if guests booked independent air (meaning not through the cruise line), they should contact their airline carrier directly as most are being flexible with change and cancellation fees under the current circumstances.