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Cruise Passenger Thrown Off Ship For Staging A Mutiny

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A cruise passenger who tried to stage a mutiny after the ship on which he was sailing changed its itinerary wound up being made to walk the metaphorical plank.

Cruise Passenger Given The Boot!

Cruise passenger

Photo credit via Flickr Creative Commons/K B.

According to a story in The Telegraph, Frenchman Alain Jan became irate when the Costa neoRiviera made several changes to its scheduled itinerary. The ship, which bills one of its appeals “longer stopovers [at] elusive and unusual destinations,” was slated to visit Madagascar, Maurice, Reunion and the Seychelles islands. But two days into the journey, the captain announced that several stops would be skipped due to a plague epidemic on the island. (The World Health Organization has declared Madagascar a serious risk, reporting that over 100 people have died from bubonic and pneumonic plague).

The paper reports that Jan and his wife took this initial cancellation in stride. But when two additional stops were skipped, the news didn’t go down quite as well… even with Costa offering to make things right with some on-board credit. Dissatisfied with the response his complaints received from crew members, Jan began a petition… and then things got serious.

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“That evening,” the paper quotes Jan as reporting, “we organized a protest in the restaurant. There were 60 of us banging our fists on the table to alert other cruise passengers to this con job.” Upon learning that their protest had not had the desired result, a second rally was staged in the ship’s theater and the captain was forced to call in the local police.

Read More: The Truth About Cruise Itinerary Changes

“He listened to both our versions of events,” Jan said, “and I asked to speak to the French ambassador. Then the policeman asked the captain if he wanted to disembark anyone, and he pointed to me.” Jan and his wife were escorted off the ship.

Freed From A “Floating Prison”

The story had something of a happy ending for the bitter cruise passenger. “I spent two nights in a hotel in the Seychelles with my wife, then [we were] flown home [on a flight] paid for by Costa. That’s how I was freed from the floating prison!”

Accused of knowing for months of the itinerary changes but keeping them under wraps, Costa denied to the paper the charges. “The company made every effort to maintain the stop-offs on Madagascar, looking into all the alternatives,” they said in a statement. Costa added that they understood the disappointment experienced by some passengers, but the “security, health and well-being of passengers and crew are an absolute priority.”

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Carnival Cruise Line

Carnival Cruise Line Reverses Unpopular Pricing Decision

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Yesterday, we reported that Carnival Cruise Line had boosted the price of their new Pixel photo packages… a decision which proved wildly unpopular. And in response to their loyal passengers complaining, Carnival has reversed the decision! There is, however, a modification being made to the program.

The New/Old Prices

“Effective today,” wrote Brand Ambassador John heald on his popular Facebook page, “Pixels pre-cruise photo packages are returning to their introductory pricing. To balance the strong popularity of the most premium package with the onboard photo center resources, there will be a cap on the number of copies guests can order of their unlimited photos to a maximum of 50 prints or 50 digital files. The other two packages remain the same.”

He added that another change would be made by popular request. “We are now making these packages available to guests onboard on embarkation day only at special rates.” Those who pre-purchased the package at the higher rate will be given an onboard credit for the difference in price. “We will also honor the original Pixels Plus Digital package for those who purchased it before today,” he added.

 

Pixels Digital Photo Gallery onboard Carnival Horizon

“We appreciate our guests’ feedback,” he concluded, “and are happy that we can provide the great opportunity to preserve their cruise memories with photo packages that meet their needs. So there you go!”

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Although the website had not yet been updated to reflect the change when Heald made the announcement, the original pricing on the packages was as follows, with the onboard-purchase price he mentioned listed as well.

  • Pixels: This package offers prints of 5 of your best photographs, plus 1 16” by 20” canvas portrait at a cost of $99.99. (The embarkation day price will be $119.98.)
  • Pixels Plus: With this package, you can choose as many of your favorites as you like and have them printed at a cost of $199.99. (The embarkation day price will be $239.98.)
  • Pixels Plus Digital: This option offers you all of the prints of your favorite photographs, plus a souvenir USB stick containing high-resolution digital versions of the pictures, and runs $249.99. (The embarkation-day price will be $299.98.)

Those picking the Pixels option have until the final sea day of their voyage to pick the five prints they want to have made. Passengers who purchase a package will receive a Pixels gift ticket, which will be left in their stateroom. That ticket can then be taken to the photo gallery for redemption (which must be done within two days of boarding).

 

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Cruise News

Could Free Wi-Fi Be Coming To Carnival Cruise Line?

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Gone are the days when people tried to completely disconnect while on vacation. Now, one of the things cruisers look for when planning a trip is how easily they’ll be able to stay connected… and how much it will cost! But is the idea of free wi-fi for everyone on board even a possibility, given both the technical aspects and cost prohibitions? In a recent interview, a Carnival exec suggested that might not be as far-fetched as it currently seems!

Connecting The Dots

In talking to Cruise Industry News, Reza Rasoulian, Carnival’s vice president of global connectivity (aka their internet guru), addressed some of the questions and issues all of the cruise lines are currently dealing with. And make no mistake: keeping passengers connected is something that all of the major cruise lines are interested in doing for numerous reasons. Not only is it something that their customers increasingly demand, but it also creates an avalanche of free advertising as passengers use social media sites such as Facebook, Twitter and Instagram to make everyone back home jealous!

Guests want to be able to connect from wherever they are on a ship… including the Carnival Sunshine’s atrium!

 

“There’s a lot of great ideas out tehre,” Rasoulian told the site. “We are on a great trajectory as an industry, because we need to change the conversation and make sure connectivity isn’t a problem.”

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But could this ultimately mean putting an end to wi-fi packages in favor of access being included in the price of a cruise? “We know that there are cruise lines offering it now,” he admits, “but the ships are small, 300 guests, so that’s a whole different equation. Scale is a factor, but we need to provide a situation where there’s no friction. Maybe it will happen in five or 10 years as a collaborative process.”

Michael Bayley, President and CEO of Royal Caribbean Cruise Lines, echoed that sentiment when speaking to the press during the rollout of the line’s newest and biggest ship, Symphony of the Seas. “The theory is that over the next five to 10 years, as the technology improves, the cost of internet is going to start decreasing significantly. So I think at some point, when the cost becomes more sensible, then it will [probably be] something that will convert into free internet and Wi-Fi for our customers.”

Why Wi-Fi Is So Important

In February, Carnival Corporation tested its MedallionNet Wi-Fi on Princess Cruise Line’s Regal Princess in an effort to, as Chief Experience and Innovation officer John Padgett explained, “demonstrate that guests can have a connected experience that parallels land-based Wi-Fi.”

Over the past few years, the cruise industry has made major strides in reaching out to younger cruisers. But the executives behind the scenes know that in order to convince many gadget-addicted millennials to trade traditional land-based vacations for ones on the high seas, they must provide the kind of connectivity they demand. It’s a tall order, and one the cruise lines take very seriously… as evidenced by the fact that Carnival’s newest ship, the Carnival Horizon, even comes with a Wearable Tech outlet staffed by employees who can not only sell you the latest fitness tracking devices, but show you how to use them.

“One of the conscious decisions we continue to make is that we are not standing still,” says Rasoulian. “We want to continue to evolve.” Which would seem to indicate that when it comes to cruising, free Wi-Fi is more a matter of when than if!

Do you purchase a wi-fi package when you cruise? How important is it that you be able to stay connected to folks back home?

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Cruise News

Cunard Guests to be First to Board Queen Elizabeth 2 Hotel

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Dubai will welcome the most famous ocean liners in the world when the arrival of Queen Mary 2 coincides with the opening of the Queen Elizabeth 2 hotel.

Guests traveling on QM2 will have the opportunity to join local media and VIPs at the opening of the QE2 hotel on April 18. Future guests will also be able to visit when Queen Mary 2 returns to Dubai in January and April 2019 as part of her World Voyage.

Queen Elizabeth 2 in Trondheim, Norway in 2006. – photo: Kallemax/English Wikipedia

Queen Elizabeth 2 was launched by Her Majesty the Queen in 1967 and was the Cunard flagship liner until she relinquished the role to Queen Mary 2 in 2004. She undertook 25 world cruises and crossed the Atlantic more than 800 times, carrying over 2.5 million passengers. QE2 is now owned by PCFC Hotels – part of the Dubai government’s Ports, Customs, and Free Zones Corporation and will reside permanently at Mina Rashid, Dubai.

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Visit the hotel’s website here.

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