Some Royal Caribbean guests found out yesterday that if it seems too good to be true, it probably is. After receiving an e-mail saying that drink packages could be purchased for the incredibly low price of $18 per person, per day guests were quick to jump at the opportunity. The package normally runs around $55 per person, per day.
Unfortunately, they’d soon find out that the promotion wasn’t so much a great deal but rather a big mistake!
A Great Drink Package Deal
The moment the “deal” showed up on Royal Caribbean’s page, people began snapping it up… and telling their fellow cruisers to do the same. “We just booked the Deluxe Beverage Package for $18/day per person,” one person excitedly posted on Facebook. “Less than $300 for 2 of us!”
Where The Backlash Started
Soon after, Royal Caribbean used its official Twitter feed to break the bad news. “I’m very sorry for any disappointment,” they explained. “A glitch in our system listed the incorrect price for the Deluxe beverage package. I’m very sorry for any frustration. Despite this, I’m confident you’ll still have an amazing time onboard.”
It reads, in part:
We reserve the right to refuse or cancel any order prior to delivery. Some situations that may result in your order being canceled include system or typographical errors, inaccuracies in product or pricing information or product availability, fairness among customers where supplies are limited, or problems identified by our credit or fraud departments. We also may require additional verification or information before accepting an order. We will contact you if any portion of your order is canceled or if additional information is required to accept your order.
There are similar clauses protecting most major cruise lines from pricing errors which might appear online, whether it’s for a drink package or even the cost of a cruise.
In fact, the blog associated with Elliot Advocacy recently addressed this very topic. In that case, a cruiser who’d booked a high-end suite for a rock-bottom price was unhappy when the line in question refused to honor the price. However, a passage in the cruise contract (which every passenger “signs” when they purchase passage on a ship) made it clear that the line was well within their rights to refuse to honor the price glitch.
Ultimately, the story had a semi-happy ending: Royal Caribbean eventually took to their Twitter feed to apologize for the error again adding that as a consolation, they would be knocking 30% off the price of the drink package.
Do you think Royal Caribbean should honor the pricing error?
- Carnival Ship Damaged During Panama Canal Cruise [PHOTOS]
- Carnival Cruise Line Reveals New Production Shows
- Carnival Will Homeport New Mega Cruise Ship in Miami
- Cruising Misty Fjords National Monument
- Carnival Ship Cancels Port, Gives Passengers Free Cruise
- 8 Best Things To Do in Split (Croatia)
- Cruise Podcast: Disney Fantasy Review 2019 + News
- Royal Caribbean Discontinues Popular Onboard Perk
- Carnival Family Mourns Loss Of Longtime Crew Member
- 8 Things to Do in Kotor
EDITORIAL4 days ago
Ungrateful Carnival Cruisers Whine About Free Gift
CRUISE NEWS2 days ago
Carnival Ship Cancels Port, Gives Passengers Free Cruise
EDITORIAL3 days ago
Carnival Family Mourns Loss Of Longtime Crew Member
CRUISE NEWS3 days ago
Royal Caribbean Discontinues Popular Onboard Perk
CRUISE NEWS5 days ago
Hurricane Humberto Cruise Line Itinerary Changes
BEFORE YOU CRUISE4 days ago
Tracy Arm Fjord and Glacier Cruise Excursion
CRUISE NEWS10 hours ago
Carnival Ship Damaged During Panama Canal Cruise [PHOTOS]
CRUISE NEWS21 hours ago
Carnival Will Homeport New Mega Cruise Ship in Miami