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Princess Changes Cancellation Policy; Offers On Board Credit

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Following in the footsteps of sister line Carnival, Princess Cruises is making temporary changes to their cancellation policy for cruises departing between now and May 31, 2020.

And like Carnival, Princess will offer incentives to those who decide to go ahead with their sailings.

Details On The New Princess Cancellation Policy

Diamond Princess in Kagoshima, Japan. (Photo via Princess)

In a press release, Princess Cruises said that the change was being made “to assist guests making decisions regarding their upcoming cruise vacations during the evolving worldwide COVID-19 situation.”

READ MORE: Carnival Changes Cancelation Policy, Offers OBC

The new cancellation policy breaks things down based on your cruise’s slated date of departure. The “Date of departure” is considered to be the start date of your cruise or cruise tour, whichever is earlier, and this offer does not include chartered cruises. The new cancellation policy is as follows:

  • If you are scheduled to leave on April 3 or earlier, you’ll be able to cancel up to 72 hours before the sail date and receive a Future Cruise Credit for 100 percent of your cancellation fees.
  • Those slated to sail between April 4 and May 31 will have until March 31 to cancel and receive Future Cruise Credit for 100 percent of their cancellation fees.

In addition to this change, Princess will be moving the final payment date on all sailings set to depart between June 1 and June 30 to 60 days prior to sailing, as opposed to 90 days.

Earn Onboard Credits If You Decide To Sail

Grand Princess at sea. (Photo via Princess Cruises)

For passengers who decide to go through with their currently scheduled cruises which depart between March 9 and May 31, they’ll receive on board credit. How much you receive depends on the length of your cruise:

  • You’ll receive $100 OBC, per cabin, for any 3- or 4-day cruise.
  • You’ll receive $150, per cabin, OBC for 5-day cruises.
  • You’ll receive $200, per cabin, for cruises lasting 6-days or longer.

Credits will automatically be applied to your Captain Circle account upon cancellation, but may take up to 10 days to process.

UPDATE: MATCH 7, 2020

In light of the ongoing COVID-19 situation, also known as coronavirus, we’re making some temporary changes to our cancellation policy for cruises departing between March 6 and May 31, 2020. In addition, we are amending our final payment policy on cruises sailing June 1 through June 30, 2020. We hope these changes will help give your clients peace of mind around final payment decisions and applicable cancellation fees.

Please find below the applicable departure dates and changes to our standard policies:

Date of Departure* Benefit
Mar 6 – 8, 2020 Cancel up to sailing date to automatically receive a Future Cruise Credit (FCC) for 100% of cancellation fees
Mar 9 – Apr 3, 2020 Cancel up to 72 hours before sailing to automatically receive a Future Cruise Credit (FCC) for 100% of cancellation fees
Apr 4 – May 31, 2020 Cancel by March 31 and automatically receive a Future Cruise Credit for 100% of cancellation fees
June 1-June 30, 2020 Final Payment moves to 60 days prior to sailing

*Date of departure is from the start date of your cruise or cruisetour, whichever is earliest. Excludes charter cruises.

America's trusted voice on cruise vacations. Editor of Cruise Radio and producer/host of Cruise Radio Podcast and CRN audio briefs.

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